on 20-08-2022 22:47. Solved Fibre Phone Upgrade Virgin Media Community 4863537. If no. Step 4. I will only be using one wall socket, so the other socket will have no connections. No Virgin media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Thank you for your post and welcome to the community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. For more. in Networking and WiFi Sunday; No Virgin Media Wall socket . You can also add WiFi Max to our. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. The box and cables may have been removed by the previous occupiers. a week ago. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Options. Manage Your Account. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. Virgin Media. D01 C9W8. The wall socket I have within my home does not appear to be working. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Failing this. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Summary of Contents for Virgin Media Virgin TV V6. • Scroll to the HDMI port you connected the cable to. Re: No virgin media wall socket. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. You have at least tested the ringing capacitor issue in the diagnostic process. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. . The cable could be hidden within, or behind, furniture. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I don't have a Virgin wall socket. on 08-02-2023 13:33. Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. You need to go outside and locate the brown or grey omnibox on the wall. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, Same problem here. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Dave. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. An Ethernet cable – The. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. If you look into the back of your Hub, you'll see a port. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. You’ll know it’s ready when the white power light at the front of the Hub is on. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Your "loss of signal" point is a good one. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. The other is marked TV, & this is used for TV & Broadband. Manage Your Account. We have a virgin media wall. Live TV uses co-ax cables. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). 29-12-2022 20:58 - edited 29-12-2022 21:00. socket on the rear of your new Virgin TV box by pushing it firmly into place. Call the Pre-installation and delivery team on 0800 052 1734. But I have no Virgin Media Wall socket in my house. Another option might include. • Connect the power supply to the back of the new box, then switch on at the wall. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. You should see a welcome screen, then the Virgin Media start up screen. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Virgin Media Wall Socket. I have a Virgin Media wall socket, it's the white box in Picture 1. The isolator has a terminator cap (marked below) fitted to the open end. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). Everything you need is posted to you. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. We would like to show you a description here but the site won’t allow us. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Virgin Media; My Virgin Media. 1. Push the red label end of the white cable, into the wall socket. My Virgin Media App. Hi Graham. Mobile Your Account. How Do I Order Engineer Too Install Virgin Wall Socket Recived My Self Install Box Today And Did Not Know I Have Had Too Have A Different - 5102302Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Once the new Hub arrives, please plug it in within 5 days. Switched On. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. You should be able to do it on a call to CS. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. From there it is going into the white distribution amplifier. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Went outside and there appears to be nothing on the other side (maybe removed). If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin Mobile. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. If there’s already a cable plugged into your Virgin. Look for an omnibox on the outside of your property and try and trace the cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. on 23-10-2022 13:36. You need something called a barrel to connect the two. 0 Kudos. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Plug it into a wall socket near one of your existing. Wall sockets and no connection. The two sockets on the wall on the RHS are telephone sockets. I was told when purchasing the broadband package that fibre was available here. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. on 01-02-2023 14:26. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Browse Virgin Media Virgin Media Community. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Simply push the cable head over the screw head. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Can anyone help or know how long it takes to g. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. . An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Red Light. com email address to different Virgin account. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Virgin Media uses a unique cable network that requires a specific type of. . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. #2. Your new services from Virgin Media are all set up and ready to use. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Go back to normal router mode as soon as the test is done. Explain what needs to be done and book an engineer visit. Same thing happened, and on all the wall phone points. Get the Hub ready by connecting the wires. And on the back of the box. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. We would like to show you a description here but the site won’t allow us. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. VM BB TV Landline. Thanks again. No vm wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. • Check the connection is tightly connected, it will make a 'click' noise. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Connect the Hub’s power cable with the blue tab. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Hi mariz2198, thanks for posting and welcome to our community. . Dave. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Verify that the white cable is securely connected to the Virgin Media wall socket. Virgin Mobile. My Virgin Media App. Vote. on 15-02-2022 10:03. These are the parts I could find, they were screwed into the end on the coaxial cable. Account - Cable. Had arranged self-install as per suggestion from VM. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Even sitting in the room above the router, the WiFi was dreadful. I would love to help you get your service installed. I'm a Very Insightful Person, I'm here to share knowledge. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. VM don't use fibre inside the property. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Step 1 - Check your connections. Step 4. I am going to cancel. powered by TiVo, somewhere else in your house to your Hub. Re: No virgin media wall socket. Call the pre-installation and delivery team on 0800 052 1734. No internet, unfortunately. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Re: I need a wall socket. I don't have a virgin media wall socket and this is stressing me out. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. VM BB TV Landline. AnthonyRaw1986. on 02-08-2022 17:40. The closest I could find was this, which. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. The block box on second picture is an amplifier for terrestrial TV. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Home Phone. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. I don't longer work there. When I proceeded to set up my Hub 3 I quickly realised that. No wall socket but wire from underneath floorboards. Options. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Hi there , welcome to our forum and thanks for your post. Stay safe online. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can also check for a loose cable as not all properties have a socket. It can take 5 to 10 minutes to restart. The wall box may be branded with the logos of an old cable TV company (not VM). 2. Thanks again. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. 1. No virgin media wall socket; Options. However the wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Second, you'll likely need a manned installation for your VM services. After 5 days, your old Hub will. All the wall sockets I can see are for BT. You should see a cable going through the wall and if you trace this inside, you should get the cable. I don't work for Virgin Media. There should be a wall mounted box somewhere inside that has an F socket on it. Tuning in. virgin media internal wall box. 0. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. 3. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Yes that is a VM phone socket. The new cables from your Quick Start kit will be push fit. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I can't find an internal wall socket. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. You only need to go into modem mode for a few minutes while you run the tests. Push the red label end of the white cable, into the wall socket. Virgin Media wall socket set up. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 9. Re: I need a Virgin Media Wall Socket. When I was going to self-install it, I didn't find any wall socket. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Until any switchover is completed, your telephone wall sockets would work as per normal. Just joined. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Whichever is the most suitable. Virgin Media service comes through this cable. Tudor. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Occasionally only a very short stub of wire is left behind often hidden. Options. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Back a step. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. jpeg File size: 143. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Connect the cable adaptor to the black banded end of the 3m isolator cable. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. They will charge £99 for a relocation. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Thanks The existing cables will be screw-on (11 mm spanner or pliers required). The wall box may be branded with the logos of an old cable TV company (not VM). SHARE. The problem is the Hub is in my Study and the - 4964746. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Forum; Apps. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). It allows your computer to send information along your network. The top “capped” one is marked FM & has been disused since cable went digital. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. My Virgin Media App. . If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Threatened "Do this within 12 hours. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. All the wall sockets I can see are for BT. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I'm a Very Insightful Person, I'm here to share knowledge. Vonage 2nd line. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayCall the Pre-installation and delivery team on 0800 052 1734. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Try the automated service status number 0800 561 0061 to check for any faults in your area. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 4. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The pre-install team number is 0800 052 1734. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Options. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. . Dave. Entertain me; Broadband Deals. We can certainly get an engineer visit booked for you to come and install things. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 23/04/17 - 06:45 #6. All forum topics; Previous topic; Next topic; 14 REPLIES 14. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Browse. Browse Virgin Media Virgin Media Community. Tudor. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Options. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Account - Mobile. We would like to show you a description here but the site won’t allow us. 3. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. So I’ve tried inserting it to the socket below it instead but it’s not working. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. If digging / drilling / new external & internal cables are required the. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Then, now, I feel sad my broadband not working yet because of that. Router Plugin Port. Again from a wall socket. When I proceeded to set up my Hub 3 I quickly realised that. One branch goes to the modem and the other to the V6 box. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. I have the most. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Look for the omnibox outside and trace the cable inside. Rob. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 100. Push the white cable with the black label into the Hub. on 05-02-2023 19:03. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. You need a small spanner to remove this, then push the provided connector over the exposed end. There is no additional slot. Re: My house wall socket that cannot fit to VM hub. I am going to cancel. I have taken a look on our side and it looks as though you have spoken with the team regarding this. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Virgin Media service comes through this cable. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). Tuning in. 132Mb average speed. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Plug into the wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I cannot find a Virgin wall socket within my flat. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. The box and cables may have been removed by the previous occupiers.